ATM REPLENISHMENT

ATM Management Service

BW ATM Management service is an end-to-end solution designed to drive efficiencies, standardization and economies of scale around ATM Logistics and handling.

This service involves the Outsourcing of the management of off-site ATM’s to BW. The service seamlessly integrates with our cash-in-transit, cash processing and vaulting services, allowing the extension of our best practices and standards into the day-to day operations of ATM management.

The scope of services include:

  • ATM Replenishment (loading and unloading)
  • ATM Status Monitoring
  • First Line Maintenance (FLM)
  • Reconciliation Services
  • Reporting & Journal Management
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"BW's ATM replenishment services are centered around delivering value to our clients taking cognizance of the need to maintain ATM uptime."
Our ATM Operations revolve around ensuring the availability of atm-fit notes, managing cash stock for ATM operations, and seamless integration between Monitoring, Cash In Transit, Cash Processing, Reconciliation, and Maintenance activities. 
 
Our ATM Replenishment activities involve:
 
CASH MANAGEMENT (ATM-FIT NOTE STOCK MANAGEMENT):

BW will maintain a stock of client-sourced ATM-fit notes that can be ordered and packaged into canisters for deployment in ATM’s.

CASH MANAGEMENT (CANNISTER PACKING & CIT):

BW will package ATM-fit currency into canisters for deployment into ATMs. BW CIT unit will then schedule and deploy canisters to ATMs which require replenishment; this would be aided by a Virtual Private Network (VPN), a secured Pipeline/ dedicated link between BW and our client BANK Head office to monitor ATM cash levels at all times, to allow for quick resolutions.

FIRST LINE MAINTENANCE:
 
As part of the basic ATM replenishment service, BW will carry out First Line Maintenance (FLM) on the ATM machines, including:
 
i. Evacuation of canisters including leftover currency/rejects
ii. Fixing Paper or currency Jams
iii. Dusting and checking sensors, batteries, etc
iv. Recovering ‘eaten up’ cards
DOWN-TIME INCIDENCIES:

BW will have a dedicated team monitoring and responding promptly to “down-time” ATM challenges at each point in time.

REPORT:

There shall be daily and weekly reports on:

  • ATMs replenished
  • ATM Cash stock (aka ATM-Fit Notes stock) including ATM cash cycle reconciliation.